Cancellation & Refund Policy

This policy applies to HotelSarrthi subscriptions sold by StoriesUnlocked (Sole Proprietorship of Suresh Kumar Babbar). It forms part of our Terms of Service.

1. Cancelling your subscription

• You can cancel your HotelSarrthi subscription at any time by emailing [TODO: support email — prefer support@hotelsarrthi.com] or calling [TODO: phone number, e.g. +91 98765 43210] from your registered mobile number or email.
• There is no cancellation fee and no minimum commitment period.
• Cancellation takes effect at the end of your current paid billing period. You keep full access until then, and you will not be charged again.
• We will confirm your cancellation in writing within 2 working days.

2. Refunds

HotelSarrthi is billed monthly in advance. Because you can cancel at any time and keep access until the end of the period you paid for, subscription fees already paid are non-refundable, and we do not give pro-rata refunds for unused days of a billing period.

We will refund you in full in these cases:

• Duplicate payment — you were charged more than once for the same invoice.
• Erroneous charge — you were charged an amount different from your invoice, or charged after your cancellation took effect.
• Failed activation — we were unable to activate your account after accepting your payment, and you choose not to wait for us to resolve it.
• Failed transaction — money was debited from your account but the payment did not reach us. These are usually reversed automatically by your bank or our payment partner; if not, we will refund it on confirmation.

3. How to request a refund

Email [TODO: support email — prefer support@hotelsarrthi.com] within 30 days of the charge, with your hotel name, registered mobile number, payment date, amount and transaction or UTR reference. We will review the request and reply within 2 working days.

4. Refund timelines

Approved refunds are initiated within 5–7 working days to the original payment method. Depending on your bank or card issuer, it may take a further 5–10 working days for the amount to appear in your account. If you paid by bank transfer, we refund to the account the payment came from.

5. Onboarding services

Where your plan includes help setting up your Google Business profile, OTA listings or property content, that work forms part of your subscription and is not charged or refunded separately. Approval timelines on Google and OTA platforms are controlled by those platforms, not by us, and delays there are not grounds for a refund.

6. After cancellation

When your subscription ends, access to the dashboard stops. You may request an export of your data within 30 days, as described in our Terms of Service and Privacy Policy.

7. Contact

Business

StoriesUnlocked (operator of HotelSarrthi)

Proprietor

Suresh Kumar Babbar

Address

[TODO: address line 1], [TODO: address line 2], [TODO: City, State PIN], India

Email

[TODO: support email — prefer support@hotelsarrthi.com]

Phone

[TODO: phone number, e.g. +91 98765 43210]