Legal
Terms of Service
Last updated: 5 October 2026
These Terms of Service (“Terms”) govern your access to and use of HotelSarrthi — the website at hotelsarrthi.com, the hotel management dashboard, related WhatsApp services and onboarding services (together, the “Service”). The Service is owned and operated by StoriesUnlocked, a sole proprietorship of Suresh Kumar Babbar (“StoriesUnlocked”, “we”, “us”, “our”).
By creating an account, accepting an offer, making a payment or using the Service, you (“Customer”, “you”) agree to these Terms on behalf of yourself and the hotel or business you represent. If you do not agree, do not use the Service.
1. The Service
HotelSarrthi is software-as-a-service for independent hotels. Depending on your plan it includes reservations and calendar management, front desk, room inventory, housekeeping, guest records, payment tracking, reports, staff access controls, synchronisation with online travel agencies (“OTAs”) through a channel-manager partner, and assistance with setting up your hotel’s digital presence. Plan contents are described on our Pricing page and in the offer you accept.
The Service is delivered online. No physical goods are shipped. How and when access is delivered is described in our Shipping & Delivery Policy.
2. Eligibility and accounts
- You must be at least 18 years old and competent to contract under Indian law.
- You must provide accurate information about yourself and your property and keep it up to date.
- Accounts are accessed with your mobile number and a one-time password (OTP). You are responsible for all activity under your account and the staff accounts you create, and for keeping access to your registered mobile number secure.
- Tell us immediately at [TODO: support email — prefer support@hotelsarrthi.com] if you suspect unauthorised access.
3. Subscription, fees and payment
- The Service is sold as a monthly subscription. The fee depends on the room inventory of your property, as set out on our Pricing page or in the written offer you accept. The offer you accept prevails if the two differ.
- Fees are payable in advance for each monthly billing period, in Indian Rupees (INR). Goods and Services Tax (GST) and other applicable taxes are charged in addition where applicable.
- Payments are made online through our payment partner (by UPI, cards, net banking or other methods they support) or by bank transfer. We do not store your card or bank credentials; they are handled by the payment partner under its own security standards.
- If a payment fails or is overdue, we may suspend access to the Service after notice until the outstanding amount is paid. Your data is retained during suspension as described in section 9.
- We may change our prices with at least 30 days’ notice. A change applies from your next billing period after the notice period; if you do not agree, you may cancel before it takes effect.
4. Cancellation and refunds
You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid billing period. Fees already paid are non-refundable except as set out in our Cancellation & Refund Policy, which forms part of these Terms.
5. Your responsibilities
You agree that you and your staff will not:
- use the Service for anything unlawful, fraudulent or misleading;
- enter guest or other personal data without a lawful basis, or in breach of the Digital Personal Data Protection Act, 2023 or other applicable law;
- attempt to gain unauthorised access to the Service, other customers’ data, or our systems, or interfere with their operation;
- copy, resell, reverse-engineer or create derivative works from the Service, except as permitted by law;
- upload malware or content that infringes anyone’s rights.
You remain responsible for your hotel’s operations, tariffs, bookings, guest relationships, statutory registers and compliance with laws applicable to your business, including guest identity verification requirements.
6. Your data
You own the data you and your staff enter into the Service, including property, booking and guest information (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data only as needed to provide and support the Service, including sending availability and reservations to and from the OTAs you connect. For guest personal data, you act as the data fiduciary and we act as your data processor. Our handling of personal data is described in our Privacy Policy.
7. Third-party services
The Service connects to third parties you choose to use — such as OTAs, a channel-manager partner, WhatsApp, SMS providers and payment partners. Your use of those services is governed by their own terms. We are not responsible for their availability, errors, fees or acts, including bookings, rates or commissions on OTA platforms.
8. Availability and support
We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out scheduled maintenance and will try to do so outside peak hotel hours. Support is available by email and phone during Monday to Saturday, 10:00 AM – 7:00 PM IST.
9. Term, suspension and termination
- These Terms apply from when you first use the Service and continue while you have an account.
- We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if required by law, with notice where reasonably possible.
- After termination, you may request an export of your Customer Data within 30 days. After that period we may delete it, except where we are required by law to retain records (for example, payment and tax records).
10. Intellectual property
The Service, its software, design, and the HotelSarrthi name and logo are owned by StoriesUnlocked or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
11. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, and we are not liable for indirect, incidental, special or consequential losses, including lost profits, revenue, bookings or data. Our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us for the Service during that period.
12. Indemnity
You agree to indemnify StoriesUnlocked against claims by third parties (including your guests) arising from your breach of these Terms, your misuse of the Service, or Customer Data you provide without a lawful basis.
13. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date and, for material changes, notify you by email, WhatsApp or within the dashboard. Continued use after the changes take effect means you accept them.
14. Governing law and disputes
These Terms are governed by the laws of India. Courts at [TODO: city of registered address] shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Before going to court, both parties will first try to resolve the dispute in good faith through our support or grievance channels.
15. Contact
Questions about these Terms can be sent to:
- Business
- StoriesUnlocked (operator of HotelSarrthi)
- Proprietor
- Suresh Kumar Babbar
- Address
- [TODO: address line 1], [TODO: address line 2], [TODO: City, State PIN], India