WhatsApp messaging, from your hotel's own number.
HotelSarrthi connects your hotel's WhatsApp Business Account so guests get booking confirmations and updates automatically — on the app they already use.
Who we are
HotelSarrthi is hotel management software for independent hotels in India, operated by Stories Unlocked. We are a Meta Tech Provider: we build on Meta’s WhatsApp Business Platform (Cloud API) so that each hotel using HotelSarrthi can message its own guests and staff from its own WhatsApp Business Account.
How a hotel connects WhatsApp
- The hotel owner or manager clicks Connect WhatsApp in the HotelSarrthi dashboard.
- Meta’s own sign-up window opens. The hotel signs in with its Facebook or Meta business login, selects or creates its business portfolio and WhatsApp Business Account, verifies its phone number and accepts Meta’s terms. HotelSarrthi never sees the hotel’s Meta password.
- The hotel grants HotelSarrthi permission to send messages and manage message templates for that account. The hotel stays the owner of its account and number and can remove our access at any time.
- Messages start going out automatically as bookings are made and updated. Meta’s conversation charges, if any, apply to the hotel’s account.
What messages are sent
Only service messages linked to a real booking or support request, using message templates approved by Meta:
- To guests — booking confirmation (dates, room, amount), check-in details, and cancellation confirmation.
- To hotel staff — alerts for new check-ins and cancellations, and updates on support requests the hotel has raised with HotelSarrthi.
- Replies — when a guest replies, the message is shown to the hotel in HotelSarrthi so its team can respond within WhatsApp’s customer-service window.
HotelSarrthi is not used for bulk promotional or marketing campaigns, and every message is delivery-tracked so the hotel can see whether it arrived.
Consent and opting out
- Hotels message only guests who gave their mobile number and agreed to receive WhatsApp messages from the hotel — usually when booking or checking in.
- A guest can stop messages at any time by replying STOP, blocking the number, or contacting the hotel or us.
- Each hotel must follow the WhatsApp Business Messaging Policy — see section 8 of our Terms of Service.
Your data
We use WhatsApp data only to deliver the hotel’s messages. We never sell it or use it for advertising. Read how we handle it in our Privacy Policy, and how to have it deleted in our Data Deletion Instructions.
Contact
- Business
- Stories Unlocked (operator of HotelSarrthi)
- Proprietor
- Suresh Kumar Babbar
- GSTIN
- 22AQCPB4965B1ZH
- Address
- H-1, Adarsh Nagar, Bhilai, District Durg, Chhattisgarh 491001, India
- Phone
- +91 96676 57413